Delivery and Returns Policy

At Royalcheese, we are committed to providing a seamless shopping experience from your online order to its safe delivery. This policy outlines our delivery options and our straightforward returns process for purchases made on usaroyalcheese.com.

Delivery

We offer several delivery options to suit your needs. Please note that shipping costs are fixed per order, regardless of the number of items purchased.

Our standard delivery options include:

  • Standard Delivery: A reliable service with an estimated delivery timeframe.
  • Click and Collect: Enjoy free pickup at our designated partner location. Orders will be ready for collection within a specified period after confirmation.
  • Courier Delivery: A premium, expedited delivery service available for specific metropolitan areas.
  • Express Delivery: A fast shipping option for urgent orders, with processing and transit times designed for speed.
  • International Delivery: We ship to numerous international destinations. Delivery times vary by region and are provided at checkout based on your delivery zone.

Returns

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return items in their original, unused, and resalable condition within 15 days of the delivery date.

  • Return Procedure: The return procedure and necessary documentation are included with your order invoice. If you no longer have this, please contact our customer service team to initiate a return.
  • Return Shipping: The cost of return shipping is the responsibility of the customer.
  • Processing Your Return: We will process your return request promptly upon receiving the returned items at our warehouse. You may choose to request an exchange for another item or a full refund to your original payment method.
  • Refund Method: All refunds are issued back to the original payment method used for the purchase. Please allow time for the refund to be processed and appear in your account.

We hope this information clarifies our delivery and returns process. For any further questions not covered here, our customer service team is ready to assist you.